| Frequently
Asked Questions |
 |
|
| I
can't see the streaming video |
|
The
most common reason for not being able to see
video is because the video player on your
computer is not working or is out of date.
Please download the newest version of video
player (Windows
Media or Real
Player) for your system and then try again.
Another reason for video not displaying is
because of "Firewalls". Some
environments (such as office or corporate
buildings) have "Firewalls" built into
their computer networks. These
"Firewalls" will prevent users from
seeing the video. Please try to access the
virtual tour from another location. |
 |
| I
can't see the panorama / photo slideshow |
|
When
the panorama and/or photo slideshow box pops up
and it doesn't show any pictures and only
displays a grey or blank box, it usually means
the computer does not have JAVA installed or the
JAVA capability is turned off in the
browser. To enable JAVA, please follow the
below instructions: |
|
| For
MS Explorer,
click on "Tools" at the top of
the browser. Select "Internet
Options" and click on the
"Advanced" tab. Scroll down the window to
"Microsoft VM". Make
sure that all 3 Java components have a
check mark next to it. Close the
window and restart your computer.
If you still do not see panorama and the
photo slideshow, please download the
JAVA interpreter and install on your
computer. |
| For
Netscape Browsers, click on "Edit"
at the
top of the browser, then select
"Preferences". Click on
the "Advanced" tab in the pop
up window and make sure there is a check
mark next to the "Enable Java"
and the "Enable Java Script"
options. Restart computer.
If you still do not see panorama and the
photo slideshow, please download the
JAVA interpreter and install on your
computer. |
|
|
| I
can only hear sound, but no video on the screen |
|
When
you can hear the sound for a video but cannot
see the video (usually a blank screen), it means
the CODEC for the video player is
outdated. The CODEC is a program used by
the video players to compress and decompress the
video over the Internet. When it is
outdated or not installed, it cannot play the
video. Please download the latest video
player (Windows
Media or Real
Player) for your computer. |
|
| Why
is the video playing slowly? |
|
Since
streaming videos are delivered through the
Internet, the connection speed will affect the
quality of the video. Therefore, a slower
connection will compromise the quality of the
video since there is less data being transferred
per unit time. In order to enjoy a better
quality video presentation, please try to view
on a computer with a high speed Internet
connection. |
